Support · BrickVerse
Contact Support.
Response time: 1–2 business days
We're here to help
Have a question about your order, a product, or anything else? We're a small team and we read every message personally. Send us an email and we'll get back to you as soon as possible.
Please include your order number in any support request so we can help you faster. For returns and damaged items, attach photos where relevant.
support_agent
1–2 business days
Typical email response time.
Get in Touch
Common Support Topics
- help Order status — include your order number and we'll track it down
- help Missing or damaged items — attach photos and your order number
- help Returns & refunds — see our Returns page or email us directly
- help Wrong item received — let us know and we'll make it right
- help Customs & import questions — we'll share what info we have
Before You Email
- tips_and_updates Check your spam folder for order confirmation and shipping emails
- tips_and_updates Allow the full estimated delivery window before raising a concern
- tips_and_updates Have your order number ready — it's in your confirmation email
Useful Links
- Shipping Info View arrow_forward
- Returns & Refunds View arrow_forward
- Privacy Policy View arrow_forward
- Terms of Service View arrow_forward
Ready to reach out? Send us a message.
We're a small team and we read every email. Expect a reply within 1–2 business days.