Refunds
At BrickVerseMOCs, we stand behind every order that leaves our store. Because our products are fan-made and fulfilled through a third-party supplier, we do not accept physical returns. Instead, we operate a no-return, evidence-based refund policy — if something arrives damaged, defective, or incorrect, we will make it right. This page explains exactly how that works, what qualifies, and how to submit a request.
Please read this policy carefully before placing an order. By completing a purchase on our store, you acknowledge and agree to the terms outlined below.
No return required.
If something's wrong, just show us. We'll make it right.
Cancellations are accepted within 24 hours of placing your order. Once this window has passed, your order may have already been submitted to our fulfilment supplier and we will be unable to cancel it.
To request a cancellation within the 24-hour window, please contact us immediately at brickversemocs@gmail.com with your order number and the subject line "Order Cancellation — [Order Number]".
Cancellations requested outside of the 24-hour window will not be accepted and the order will proceed to fulfilment as normal.
We accept refund requests for:
- check_circle The item arrived physically damaged or broken.
- check_circle The item is defective and does not build or function as intended.
- check_circle The item received is incorrect — a different character, set, or product than what was ordered.
We do NOT accept refund requests for:
- cancel Change of mind or buyer's remorse.
- cancel Dislike of color, finish, or appearance — where accurately described in the listing.
- cancel Ordering the wrong item by mistake.
- cancel Minor variations between digital renders and the physical product, as outlined in our Disclaimer.
All refund requests are reviewed on a case-by-case basis. Submitting a request does not guarantee approval. BrickVerseMOCs reserves the right to decline any request that does not meet the eligibility criteria above.
Refund requests must be submitted within 14 days of the confirmed delivery date of your order. Requests submitted after this window has passed will not be accepted, regardless of the reason.
If your order is delayed and you have not received it within 30 days of placing your order, please contact us at brickversemocs@gmail.com so we can investigate with the carrier on your behalf.
Refund requests are submitted directly through your BrickVerseMOCs account. Log in, go to Orders, and select the order you wish to claim against. From the order detail page you can submit your request. Your submission must include all of the following:
- check_circle Your order number
- check_circle A clear written description of the issue
- check_circle Photo evidence of the damage, defect, or incorrect item received
Requests submitted without photo evidence will not be reviewed. Once submitted, we will review your claim within 3–5 business days and respond via email with our decision.
If your refund request is approved, you may choose one of the following resolutions:
Full Refund
Returned to your original payment method within 5–10 business days.
Store Credit
Issued instantly to your account. Use it on any future order.
BrickVerseMOCs does not offer partial refunds. Approved refunds will be issued for the full item amount. Original shipping charges are non-refundable unless the error was caused by BrickVerseMOCs or our supplier.
Because our products are fulfilled through a third-party supplier, we do not operate a physical return process. You are not required to ship the item back to us or to our supplier under any circumstances.
Attempting to ship a product back to us without prior written approval will not result in a refund. BrickVerseMOCs accepts no responsibility for any items shipped back without authorisation.
Once an order has been handed to the shipping carrier, BrickVerseMOCs is not liable for delays, losses, or damages incurred during transit. However, if your item arrives visibly damaged due to shipping mishandling, this qualifies as a valid refund reason under our eligibility criteria above and you may submit a claim via Claimify with photo evidence.
For packages marked as delivered but not received, please first check with neighbours and your local post office. If the package remains missing, contact us within 14 days of the marked delivery date and we will assist in filing a carrier investigation.
We may update this Refund Policy from time to time as our fulfilment process or supplier terms evolve. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy before placing each order.
Ready to submit a refund request?
Log in to your account, go to Orders, and select the order you want to claim against. Have your photo evidence ready before you start.
Questions? Reach out.
If you have any questions about this policy or your refund request, we're happy to help.
For further information about your rights as a customer, please also review our Terms of Service and Privacy Policy, both available on our website.